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TOPIC: This version of the software has expired

This version of the software has expired 02 Apr 2019 15:32 #1

  • jateenc
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Hi guys
Can some one please assist im trying to upgrade this software, i run the updated installer but keep getting the "This version of the software has expired"
please assist
thanks

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This version of the software has expired 02 Apr 2019 21:32 #2

Hi there,

Which one of the following messages are you seeing?

1.

2.

Regards,
Ian

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Last edit: by Ian. Reason: Added images

This version of the software has expired 04 Apr 2019 10:38 #3

  • jateenc
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Hi Ian
Sorry for the late reply and thanks for the speedy response
i get the second message
Thanks

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This version of the software has expired 04 Apr 2019 13:03 #4

Please ensure that Excel is closed and then try the following steps to install the latest version.

  1. Press the Windows + R keys to open the Run window
  2. Type %appdata%\Microsoft\Excel\XLSTART and press Enter. This will open Excel's startup folder in Windows Explorer
  3. Delete the file named ieaaddin.xlam
  4. Download and run the installer again
  5. Open Excel again and check if the updated version is installed

  6. Let me know how it goes.

    Regards,
    Ian

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This version of the software has expired 04 Apr 2019 15:13 #5

  • jateenc
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HI Ian
I tried the above and the newer version does not show up in excel please advise
thanks

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This version of the software has expired 04 Apr 2019 15:52 #6

What files are stored in the %appdata%\Microsoft\Excel\XLSTART folder?

It would assist if you could upload a screenshot of the folder.

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Last edit: by Ian.
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